Chief Business Development & Sales Officer

PROJECT MANAGER (DBS)

NOTE: Please include a cover letter, detailing your experience in business development, sales/marketing, and/or building relationships with employers, with your application.   The Division of Citywide Workforce Opportunity (CWO) at the NYC Department of Small Business Services (SBS) serves over 90,000 jobseekers and 900 employers each year through its employment and training programs. Specifically, CWO oversees a network of 18 Workforce1 (WF1) career centers, operated in all five boroughs by workforce development providers under contract with SBS. The Division also manages more than two dozen occupational training programs, in such areas as tech, health care, and construction, that are offered in collaboration with higher education institutions and non-profit training providers.  CWO serves two core constituencies through its centers and programs. One is jobseekers, most of whom have traditionally been underserved and have not had ready access to employment and training opportunities. At the WF1 centers, they can take advantage of career services such as resume help, interviewing workshops, and one-on-one career counseling, as well as direct connections to employment opportunities across NYC. The second constituency is employers. WF1 centers offer targeted recruitment services (including pre-screening, targeted hiring events, and job fairs) to help employers find qualified candidates for a variety of positions, all at no cost to the employer. At the same time, the CWO team works with the WF1 centers, other city agency partners, and contracted training providers to identify employers who might benefit from hiring graduates of our occupational training programs.    CWO recently created a new unit, the Employer and Sector-based Engagement (ESBE) Team, to focus exclusively on building relationships with new, and enhancing relationships with existing, employers. Led by the Chief Business Development Officer / Lead Sales & Job Developer (CBDO), the ESBE Team is charged with (1) making a compelling case to NYC employers that they should utilize the WF1 system for their recruitment needs and hire graduates of CWOâs training programs, and (2) ensuring that employersâ interactions with all facets of the WF1 system are characterized by exceptional customer service.    Reporting to the Deputy Commissioner for Citywide Workforce Opportunity, the CBDO will Serve as the Lead Sales & Job Developer for CWOâs Workforce1 career centers and training programs and direct all business development activities in collaboration with CWO and WF1 center-based leadership.  Responsibilities include: â¢	Develop a sales strategy that that further builds brand recognition and significantly expands the number of businesses (especially those employing 500+ staff) that (1) engage with the WF1 centers for their hiring needs and (2) hire graduates of CWOâs training programs.  â¢	Develop a value proposition, pitch, and marketing materials that clearly articulate why employers should utilize WF1 for their recruitment/hiring needs and further build brand recognition. Guide CWO and center-based staff to translate this pitch into leads and employer commitments to hire WF1 candidates and CWO training program graduates for specific positions. â¢	Grow, motivate, and support business development staff employed by contracted providers at WF1 centers through one-on-one mentoring, regular sales meetings, professional development activities, etc. â¢	Build and manage strategic relationships with a variety of organizations that represent employers and employees across New York City, including (but not limited to): trade and professional associations, chambers of commerce, business improvement districts (BIDs), and employer partnership organizations (e.g. NY Jobs CEO Council). Develop strategies and manage engagement with partners to secure WF1 hiring opportunities in economic development projects and work with colleagues across other SBS divisions, the NYC Economic Development Corporation, and other city agencies to identify potential employer partners. â¢	Diversify the industries/sectors represented by employers, including growing industries described in the Green Economy Action Plan. Engage with the Industry Partnerships Team within the Mayorâs Office of Talent and Workforce Development, other industry contacts, and labor market/business intelligence tools to stay abreast of in-demand sectors and âhot jobs.â Use such intelligence to make recommendations toward CWOâs strategy for offering recruitment services at WF1 centers and and developing new training programs.  â¢	Track and analyze business development and hiring activities using internal CRM systems. Monitor, and work closely with CWO data analytics team to analyze key metrics. Utilize data dashboards, staff engagement, and other techniques to help ensure that the CWO team and WF1 centers meet targets.  â¢	Oversee the day-to-day operations of the ESBE Team. Create a culture of exceptional customer service for employers and other partners. â¢	Serve as a member of CWOâs senior leadership team. Regularly liaise with other senior leadership team members within CWO and SBS. Represent Division at meetings and conferences. â¢	Perform other duties as assigned.   Preferred Skills  â¢	At least 5 years of combined full-time experience in any of the following: leading or managing in-house business development and sales/marketing activities; providing external business development, sales/marketing, strategic planning, or management consulting services to employer clients; serving in a leadership role at a trade/professional association, BID, economic development organization, or similar group; serving as a senior leader within a college/university career services office; or related experience. â¢	Exceptional salesperson and relationship-builder. Ability to thrive in all types of business settings and to âclose the deal.â â¢	Knowledge of the business landscape in NYC, including key stakeholders and high-growth industries. Some familiarity with labor market/business development intelligence tools (e.g. Lightcast).  â¢	Familiarity with city government and the workforce development landscape in NYC. â¢	Exceptional written and verbal communication skills; ability to effectively speak and make presentations in front of large groups and ability to tailor messages to different audiences. â¢	Strong customer service and interpersonal skills; ability to work in a team environment. â¢	Strategic mindset, entrepreneurial spirit, and can-do approach; excellent research, analytical, and problem-solving skills; ability to predict opportunities and challenges and make recommendations regarding how to address them. â¢	Meticulous attention to detail. â¢	Ability to work efficiently under pressure against tight deadlines, as well as to prioritize and manage an array of projects through to completion. â¢	Ability to actively listen and synthesize information; proficient in utilizing quantitative and qualitative data to manage and enhance the effectiveness of projects and programs.  â¢	Ability to handle sensitive and confidential matters with discretion and tact.  Minimum Qualifications Requirements  A baccalaureate degree from an accredited college and at least 5 years of combined full-time experience in any of the following: leading or managing in-house business development and sales/marketing activities; providing external business development, sales/marketing, strategic planning, or management consulting services to employer clients; serving in a leadership role at a trade/professional association, BID, economic development organization, or similar group; or related experience.  To Apply  All Applicants:  Apply through NYC JOBS at www.cityjobs.nyc.gov and search for Job ID: # 687864  Current SBS Employees: Please email your resume and cover letter including the following subject line: Chief Business Development & Sales Officer and send to careers@sbs.nyc.gov     Note: We appreciate the interest and thank all applicants who apply, but only those candidates under consideration will be contacted.   If you do not have access to email, mail your cover letter & resume to:  NYC Department of Small Business Services   Human Resources Unit   1 Liberty Plaza, 11th Floor  New York, New York 10006      The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.   NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a.

Non-Competitive-5

22503

Director, Regulatory Reform and Customer Support

ADM MANAGER-NON-MGRL FRM M1/M2

The New York City Department of Small Business Services (SBS) is a dynamic, client-centered agency whose mission is to serve New Yorkâs small businesses, jobseekers and commercial districts.  SBS makes it easier for companies in New York City to start, operate, and expand by providing direct assistance to business owners, supporting commercial districts, promoting financial and economic opportunity among minority- and women-owned businesses, preparing New Yorkers for jobs, and linking employers with a skilled and qualified workforce.  SBS continues to reach for higher professional standards through innovative systems, new approaches to government, and a strong focus on its employees.  The Director will manage the Regulatory Reform team within the Division of Business Services reporting to the Assistant Commissioner of Government Navigation and Regulatory Reform. The teamâs mission is to ensure that New York Cityâs rules and regulations balance compliance and interests of small businesses seeking a supportive and sustainable environment to start, operate and thrive in the City. Regulatory Reform works to identify City regulatory processes that can be streamlined to benefit the small business community. Guided by New York Cityâs Economic Blueprint initiatives, the Director will provide a leadership role in managing projects and programs that include the Small Business Advisory Commission and SBS Small Business Hotline, as well as developing new policy initiatives.  Roles and Responsibilities:  â¢	Managing multi-agency projects from inception to implementation, using creative problem and strategic thinking to ensure success  â¢	Creating and communicating project plans, including identifying milestones and risks, to multiple stakeholders  â¢	Creating reports and presentations for internal and external use  â¢	Providing implementation support for projects including problem solving, issue identification and developing documents   â¢	Evaluating and creating strategic solutions to improve the efficacy and efficiency of projects â¢	Monitoring and responding to City, State, and Federal legislation.   â¢	Researching and analyzing current laws, policies and processes and developing necessary revisions  â¢	Assist Deputy Commissioner and Assistant Commissioner in managing and interpreting political and policy developments and formulating agency strategy.  â¢	Research best practices and developing recommendations and plans for implementation of new laws, policies and procedures   â¢	Interfacing with key members of industry groups to outline industry priorities for regulatory change â¢	Working with various agencies analyzing and documenting policies and processes, developing necessary revisions   â¢	Representing the Assistant Commissioner and executive staff with internal and external stakeholders â¢	Working with SBS Legal and Procurement teams to develop RFPs and contracts. â¢	Overseeing staff and consultants â¢	Oversee the day-to-day operations of the Small Business Hotline as the central telephonic intake and outreach channel for small businesses seeking SBS services â¢	Hire and train new team members, as necessary â¢	Coach, mentor, support and train staff, as required

Competitive-1

1002C

Senior Plan Examiner

CITY PLANNER

The New York City Department of Small Business Services (SBS) helps unlock economic potential and create economic security for all New Yorkers by connecting New Yorkers to good jobs, creating stronger businesses, and building a fairer economy in neighborhoods across five boroughs.  It is a vibrant client-centered agency whose mission is to serve New Yorkâs small businesses, jobseekers and commercial districts.   SBS Waterfront Permits Unit regulates construction permits related to improvements or maintenance of marine construction and waterfront properties under its jurisdiction.  The City has 520 miles of waterfront which includes marinas, piers, docks, bulkheads, seawalls, and important municipal infrastructure such as the waste water treatment plants, parks, and other public facilities.    Permitting operations include reviewing scope of construction, plan examinations for compliance with New York City Zoning and Building Code, issuing construction permits, conducting inspections, reviewing technical inspections reports, reviewing close-outs applications, and issuance of certificates of completion, compliance and records management.      Reporting to the Director of Waterfront Permits, the Senior Plan Examiner would be responsible for reviewing design and construction plans of moderate to large projects, and assist with permitting operations.     Responsibilities would include:   -Examination of applications according to NYC Building Code and Zoning Resolution, and applicable laws   -Interpretation of Zoning and Building Codes for Code Compliance   -Performing fieldwork to make on-site determination of structural stability and safety   -Testifying as needed to support violations issued for non-compliant constructions   -Technical Review of Special Inspections Reports, coordinating required buildings inspections   -Issuance of Work Permits, After Hour Variances, Temporary Place of Assembly Permits, Notices of Completion, and Certificates of Completion   -Management of Records and Information Systems   -Conduct research, investigations, and examinations related to NYC Construction Codes

22122

Chief Financial Officer

ADMINISTRATIVE STAFF ANALYST

The Department of Small Business Services (SBS) helps unlock economic potential and create economic security for all New Yorkers by connecting New Yorkers to good jobs, creating stronger businesses, and building a fairer economy in neighborhoods across the five boroughs.   Reporting to the Executive Deputy Commissioner, the Chief Financial Officer oversees an agency budget of over $330 million and is responsible for oversight of several key business units (Budget, Revenue, Accounts Payable and Audit) within the Department and two affiliated non-profit (501Â©3) corporations that provide support to ensure the efficient delivery of services and programs and maintaining compliance standards at the Federal, State and local levels.    Primary responsibilities include, but are not limited to:   -Lead all matters relating to financial policies and procedures, budget planning, formulation, presentation, execution, reporting and requirements for financial management systems and other operations, overseeing compliance with all oversight agencies.    -Provide leadership, supervision and oversee the operations of the financial management and audit teams including planning, assigning, and directing work; appraising performance; rewarding and coaching; addressing complaints and resolving concerns.   -Lead financial management activities and an integrated accounting and financial management system including auditable financial reporting and internal controls, oversee accurate allocation of costs among budget accounts and ensure compliance with applicable accounting standards and principles, financial information, and system functional standards.   -Oversee the implementation of programs and processes that ensure robust monitoring of financial transactions and budget execution to achieve compliance with applicable laws and regulations as well as internal and external policy and adopt adequate measures to address anomalies and eliminate/mitigate risk of future non-compliance.   -Serve as Treasurer for two non-profit corporations, with combined budgets of over $10 million, overseeing the bookkeeping process and general ledger, ensuring the organizations adhere to tax regulations and best accounting practices, preparing the financial statements and reporting to the board of the corporations and the agency Commissioner.   -Advise agency leadership on control measures and build consensus regarding strategies that contribute to more efficient allocation of resources.    -Institute methodologies, organizational practices, and processes to ensure audit readiness and accuracy, consistent with applicable U.S. generally accepted accounting principles and prescribed departmental accounting policies and procedures.   -Serve as agency liaison with the NYC Comptrollerâs Office, NYS Department of Labor regarding fiscal matters, and Financial Information Services Agency (FISA).      -Enhance and/or develop, implement, and enforce financial policies and procedures of the organization that will improve the overall operation and effectiveness and provide reliable budget and expense projections and reporting mechanisms.   -Oversee and advise in the implementation, development, and maintenance of information technology systems for internal and external finance systems.   -Evaluate the financial management and audit teams' structure and plan for continual improvement of the efficiency and effectiveness of the group as well as provide individuals with professional and personal growth with emphasis on opportunities (where possible) of individuals.

10026

Compliance Auditor

CONTRACT REVIEWER (OFFICE OF L

The Department of Small Business Services (SBS) helps unlock economic potential and create economic security for all New Yorkers by connecting New Yorkers to good jobs, creating stronger businesses, and building a fairer economy in neighborhoods across the five boroughs.  The Division of Economic and Financial Opportunity (DEFO) is committed to encouraging a competitive and diverse New York City business environment by promoting the growth and success of small businesses, with special emphasis on historically underserved groups, and ensuring their meaningful participation in the government procurement process.   The goals of the division are to increase and retain the number of certified minority and women-owned business enterprises (M/WBE); increase the number of M/WBEs winning government contacts and increase overall M/WBE participation in private and public sector contracting.  Under the supervision of the Field Audit Supervisor, the Compliance Auditor will conduct activities to ensure the division meets its obligation to audit the mandated percentage of certification applicants annually, and conducts additional audits, as needed. Tasks will include, but not be limited to the following:   - Review and analyze documents received as part of the MWBE, LBE and EBE certification application process (including, but not limited to, financial records, payroll and employee records, tax documents and contract files) to ensure validity, accuracy, and completeness;  - Conduct site visits/desk audits by interviewing certification applicants and reviewing business records to probe complexities relevant to eligibility determinations and evaluate factors or conditions relevant to business operations (e.g., workspaces, equipment, inventory, vehicles, and staffing);   - Make eligibility recommendations based on thorough analysis of business documentation submitted by applicants Contact clients and SBS vendors via telephone and written correspondence to assist with the completion of the certification application process;   - Draft Certification denials and revocation letters for the Field Audit Supervisorâs review;  - Maintain confidential data securely and appropriately as well as routinely update client management system;   -Support inquiries via MWBE certification helpline and the MWBE Certification email accounts process all lead requests in the Certification System;   - Handle archiving/records keeping tasks; establish and maintain comprehensive, secure, and retrievable files; process partner agency addendums;   - Provide excellent customer service and interactions with clients;   - Conduct additional research on applicant businesses and relevant business owners as needed;  - Assist with special projects as needed;

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