Director, Regulatory Reform and Customer Support

ADM MANAGER-NON-MGRL FRM M1/M2

The New York City Department of Small Business Services (SBS) is a dynamic, client-centered agency whose mission is to serve New Yorkâs small businesses, jobseekers and commercial districts.  SBS makes it easier for companies in New York City to start, operate, and expand by providing direct assistance to business owners, supporting commercial districts, promoting financial and economic opportunity among minority- and women-owned businesses, preparing New Yorkers for jobs, and linking employers with a skilled and qualified workforce.  SBS continues to reach for higher professional standards through innovative systems, new approaches to government, and a strong focus on its employees.  The Director will manage the Regulatory Reform team within the Division of Business Services reporting to the Assistant Commissioner of Government Navigation and Regulatory Reform. The teamâs mission is to ensure that New York Cityâs rules and regulations balance compliance and interests of small businesses seeking a supportive and sustainable environment to start, operate and thrive in the City. Regulatory Reform works to identify City regulatory processes that can be streamlined to benefit the small business community. Guided by New York Cityâs Economic Blueprint initiatives, the Director will provide a leadership role in managing projects and programs that include the Small Business Advisory Commission and SBS Small Business Hotline, as well as developing new policy initiatives.  Roles and Responsibilities:  â¢	Managing multi-agency projects from inception to implementation, using creative problem and strategic thinking to ensure success  â¢	Creating and communicating project plans, including identifying milestones and risks, to multiple stakeholders  â¢	Creating reports and presentations for internal and external use  â¢	Providing implementation support for projects including problem solving, issue identification and developing documents   â¢	Evaluating and creating strategic solutions to improve the efficacy and efficiency of projects â¢	Monitoring and responding to City, State, and Federal legislation.   â¢	Researching and analyzing current laws, policies and processes and developing necessary revisions  â¢	Assist Deputy Commissioner and Assistant Commissioner in managing and interpreting political and policy developments and formulating agency strategy.  â¢	Research best practices and developing recommendations and plans for implementation of new laws, policies and procedures   â¢	Interfacing with key members of industry groups to outline industry priorities for regulatory change â¢	Working with various agencies analyzing and documenting policies and processes, developing necessary revisions   â¢	Representing the Assistant Commissioner and executive staff with internal and external stakeholders â¢	Working with SBS Legal and Procurement teams to develop RFPs and contracts. â¢	Overseeing staff and consultants â¢	Oversee the day-to-day operations of the Small Business Hotline as the central telephonic intake and outreach channel for small businesses seeking SBS services â¢	Hire and train new team members, as necessary â¢	Coach, mentor, support and train staff, as required

Competitive-1

1002C

Procurement Counselor

COMMUNITY COORDINATOR

Agency Description:  The New York City Department of Small Business Services (SBS) is a vibrant, client-centered agency whose mission is to serve New Yorkâs small businesses, jobseekers and commercial districts.  SBS makes it easier for companies in New York City to start, operate, and expand by providing direct assistance to business owners, supporting commercial districts, promoting financial and economic opportunity among minority- and women-owned businesses, preparing New Yorkers for jobs, and linking employers with a skilled and qualified workforce.  SBS continues to reach for higher professional standards through innovative systems, new approaches to government, and a strong focus on its employees.   Job Description:  Division of Economic & Financial Opportunity (DEFO) is responsible for encouraging a competitive and diverse New York City business environment by promoting the growth and success of minority-owned, women-owned, and other small businesses looking to grow through government contracting.   The NYC SBS APEX Accelerator and M/WBE Vendor Services Unit offers assistance to small businesses in New York City who are looking to sell their goods or services to the government.  Guidance is offered through one-on-one counseling, workshops, and trainings on how to become a government contractor, finding the right contract opportunities, and competing and performing on government contracts.    SBS is seeking a Procurement Counselor to deliver services designed to help businesses successfully sell their goods and/or services to the government. Responsibilities include coordinating and providing procurement and business technical assistance, organizing and leading educational workshops, tracking success stories, and inputting of program performance data. The Procurement Counselor works closely with the Executive Director of NYC SBS NYC SBS APEX ACCELERATOR to ensure the attainment of programmatic goals.    The Procurement Counselor will report directly to the Executive Director of NYC SBS APEX Accelerator.  Specific responsibilities include:   NYC SBS APEX Accelerator & M/WBE Vendor Services  â¢	Conduct business development and outreach to attract customers to the NYC SBS APEX Accelerator and M/WBE Vendor Services Program â¢	Manage a portfolio of businesses, supporting them with individualized technical assistance, and proactively connecting them to contracting opportunities â¢	Conduct research and make recommendations related to doing business with government agencies â¢	Conduct market research and develop marketing strategies/tactics related to so that businesses can better present themselves to government â¢	Help businesses navigate government procurement at all steps of the lifecycle â¢	Conduct and facilitate trainings to ensure businesses have the tools and knowledge they need to successfully contract with the City, State, and Federal governments â¢	Coordinate various resources and activities to connect businesses to City, State, and Federal buyers: Including planning and participating in networking events, workshops, training sessions, and other related activities â¢	Utilize and maintain strategic partnerships with agency and industry stakeholders that further the mission of providing services to a diverse group of businesses  â¢	Identify and take advantage of professional development opportunities that are aligned with the overall program strategy and builds your ability to deliver business advisement services  â¢	Special projects as assigned

Non-Competitive-5

56058

Chief Community Engagement Officer

PROJECT MANAGER (DBS)

**Please include your cover letter in your application**  Agency Description   The Department of Small Business Services (SBS) helps unlock economic potential and create economic security for all New Yorkers by connecting New Yorkers to good jobs, creating stronger businesses, and building a fairer economy in neighborhoods across the five boroughs.   Job Description  The Division of Citywide Workforce Opportunity (CWO) of the NYC Department of Small Business Services (SBS) is responsible for connecting nearly 100,000 New Yorkers each year to good jobs and training opportunities that empower them to lead successful lives. Much of this work is conducted through a network of 18 Workforce1 (WF1) career centers, operated in all five boroughs by workforce development providers under contract with SBS, that provide career services such as resume help, interviewing workshops, and one-on-one career counseling, as well as direct connections to employment.   CWO likewise oversees more than a dozen occupational training programs, in such areas as technology, health care, and construction, that are offered in collaboration with higher education institutions and non-profit training providers. At the core of CWOâs mission is reaching and serving jobseekers who have traditionally been underserved and have not had ready access to employment and training opportunities.  To better meet the needs of jobseekers and neighborhoods we serve, CWO recently created the Neighborhood and Community Engagement Team (NACE). Led by the Chief Community Engagement Officer (CCEO), NACE is responsible for CWOâs efforts to reduce unemployment and increase job opportunities on a community and neighborhood level.  Reporting to the Deputy Commissioner for Citywide Workforce Opportunity, the CCEO will:  â¢	Oversee the day-to-day operations of NACE; mentor managers and other staff; provide professional development opportunities to team members and ensure that annual team goals developed with the Deputy Commissioner are met.  â¢	Develop a strategy for enhancing existing and developing new partnerships with government agencies, as well as community-based and nonprofit organizations across the City, including those that provide workforce development services, work-adjacent services such as GED and ESL classes, and supportive services in areas such as housing, childcare, and mental health. Ensure that such strategy goes beyond mutual referrals of clients so that the involvement of these agencies and organizations is infused throughout SBSâ career services and training programs, including the provision of work-adjacent programs at WF1 career centers.   â¢	Working in close collaboration with the Mayorâs Office and senior SBS leadership, oversee the JobsNYC initiative. Plan and execute a series of monthly hiring halls and other events, in partnership with other city agencies and community-based organizations, to help connect jobseekers in neighborhoods with high rates of unemployment to employment opportunities and career development services.   â¢	Working in close collaboration with the WF1 career centers, plan and execute job fairs and other large-scale workforce development events on behalf of the Division and SBS.  â¢	Support and amplify other community-based mayoral and agency events as requested, working in partnership with SBSâ Assistant Commissioner for Outreach.   â¢	Serve as Division lead on matters related to serving new New Yorkers, working closely with the CWO Deputy Commissioner and leadership team to ensure that new New Yorkersâ employment and training needs are met.  â¢	Serve as Division lead and manage neighborhood and other place-based workforce projects, programs, and/or engagement strategies that benefit communities.  â¢	Research and stay abreast of neighborhood and community-based data and trends related to unemployment, in-demand jobs, and high growth sectors/industries. Share such information with fellow CWO leadership team members and make recommendations regarding improving and enhancing the provision of workforce development services on a neighborhood level, especially as it relates to neighborhood-based WF1 centers.   â¢	Track partnerships with organizations and agencies through the establishment of a CRM or similar system.   â¢	Oversee coordination of translation and interpretation for CWO events.   â¢	Serve as a member of CWOâs senior leadership team; regularly liaise with other senior leadership team members within CWO and SBS; represent Division at meetings and conferences.  â¢	Perform other duties as assigned.  Preferred Skills  â¢	Exceptional written and verbal communication skills; ability to effectively speak and make presentations in front of large groups and ability to tailor messages to different audiences.  â¢	Strong customer service and interpersonal skills; ability to work in a team environment.  â¢	Strategic mindset, entrepreneurial spirit, and can-do approach; excellent research, analytical, and problem-solving skills; ability to predict opportunities and challenges and make recommendations regarding how to address them.  â¢	Familiarity with city government and the workforce development landscape in NYC.  â¢	Meticulous attention to detail. â¢	Ability to work efficiently under pressure against tight deadlines, as well as to prioritize and manage an array of projects through to completion.  â¢	Ability to actively listen and synthesize information; proficient in utilizing quantitative and qualitative data to manage and enhance the effectiveness of projects and programs.   â¢	Ability to handle sensitive and confidential matters with discretion and tact.  Minimum Qualifications Requirements 	 A baccalaureate degree from an accredited college and at least 5 years of full-time experience in any of the following: community or labor organizing; managing community-based economic development programs or projects; serving in a senior leadership role in a neighborhood or community-based organization; managing community outreach and engagement for a private or non-profit organization, or a public agency; or related experience.  To Apply  All Applicants:  Apply through NYC JOBS at www.cityjobs.nyc.gov and search for Job ID: # 646907      Current SBS Employees: Please email your resume and cover letter including the following subject line: Chief Community Engagement Officer and send to careers@sbs.nyc.gov        Note: We appreciate the interest and thank all applicants who apply, but only those candidates under consideration will be contacted.     If you are unable to apply via Jobs NYC or ESS, you can email your cover letter and resume to careers@sbs.nyc.gov with the following in the subject line: Chief Community Engagement Officer.      If you do not have access to email, mail your cover letter & resume to:    NYC Department of Small Business Services   Human Resources Unit   1 Liberty Plaza, 11th Floor  New York, New York 10006        The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.    NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a.

22503

Budget Analyst

STAFF ANALYST

Agency Description  The Department of Small Business Services (SBS) helps unlock economic potential and create economic security for all New Yorkers by connecting New Yorkers to good jobs, creating stronger businesses, and building a fairer economy in neighborhoods across the five boroughs.  Division Description  The Budget Division is responsible for providing fiscal guidance to all divisions of SBS. Our goal is to maximize the use of the agencyâs fiscal resources by providing accurate and timely information to staff and external oversight agencies to help them make fiscal decisions regarding their programs. The Budget team is responsible for monitoring, reporting, and facilitating the agencyâs budget. The team is responsible for working with program teams, oversight agencies, and other fiscal teams to ensure funding allocations are correctly applied to their intended use.  Job Description:  The Budget Unit seeks to hire a Budget Analyst to analyze and implement the agencyâs budget and revenue activities.  This position will report to the Executive Budget Director and requires some degree of independent judgement and decision-making.  The Analystâs responsibilities include, but are not limited to:  â¢	Work closely with members of the Budget Unit to ensure that all agency and division goals and policies are identified and met. â¢	 Review and analyze the agencyâs expense and revenue budget and make recommendations for planning and corrective actions, with the goal of minimizing end of year surpluses and avoiding deficits.  â¢	Conduct analyses on program efficiencies in the use of financial resources and make recommendations with the purpose of enhancing efficiency and increasing productivity. Work with budget staff, HR, Procurement and Accounts payable unit to track expenditures â¢	Forecast expenditures and perform financial analysis as needed, including Monthly, Quarterly & year-end projections and projections for the coming out years. 	â¢	 â¢	Implement all financial operations and transactions for both personnel and non-personnel activity, including the development and preparation of strategic budget and spending plans, compliance policies and procedures, etc. â¢	Manage financial records to support decision-making and the ability to produce records for review  during internal and external audits â¢	Process Financial Plan and Budget plan reconciliation & variance reports  â¢	Analyze and process Monthly Spending Plan, Monthly Variance and Monthly Headcount reports in FMS â¢	Reconcile budget and headcount from various data systems; analyze budgetary and funding issues and                                                                           make recommendations to executive management.	 â¢	Review all purchase requests (OTPS) for Program and Admin, apply to pertinent Budget.  â¢	Process budget modifications for OTPS and PS as needed. â¢	Complete job responsibilities in a professional manner, resolving requests and providing assistance to staff in all levels of agency â¢	Perform special projects and other duties as assigned

12626

EEO Specialist

CONFIDENTIAL INVESTIGATOR

Agency Description:  The Department of Small Business Services (SBS) is a dynamic, client-centered Agency whose mission is to serve New Yorkâs small businesses and commercial districts.  SBS makes it easier for companies in New York City to form, do business, and grow by providing direct assistance to business owners, promoting commercial districts, promoting financial and economic opportunity among minority and women-owned businesses, preparing New Yorkers for jobs, and linking employers with a skilled and qualified workforce.    Job Description:  The Office of Equal Employment Opportunity (EEO)âs mission is to ensure that all employees and applicants for employment are given an equal opportunity to succeed in the workplace.  The EEO unit works to provide a work environment that accepts and respects individual differences and is free of unlawful discrimination.  It is also responsible for ensuring that the Department of Small Business Services (SBS) does not discriminate against any employees or applicants for employment in any manner prohibited by federal state and local law.   In a continuing effort to maintain and operate a culturally competent organization, will liaise with New York City Office of Citywide Equity and Inclusion to create, and carry out diversity and inclusion initiatives, which includes strategies for recruitment, retention, training, and employment engagement; and work alongside SBSâ internal partners.  The EEO Specialist will work under general supervision and perform a variety of professional and administrative duties in support of the day-to-day operations of EEO.  Specifically, the EEO Specialist will:  â¢	Conduct and oversee internal EEO investigations and prepare advisory memos, investigative reports, including recommendations for complaint/issue resolution. â¢	Coordinate and facilitate agency staff EEO related training in conjunction with Local Laws and DCAS training and development. â¢	Assist in the creation of enforcement strategies with respect to policies and procedures in these areas and monitor compliance with promulgated policies and procedures. â¢	Oversee the EEO case management and database process including keeping an updated log that tracks each EEO and Reasonable Accommodations (RA) request, including intake date, facts, status of inquiry, close date, and conclusion. â¢	Prepare monthly, quarterly, and annual Department of Citywide Administrative Services (DCAS) Equity and Inclusion reports. â¢	Assist with the development of strategic goals to implement SBSâ EEO Plan.

31143

Senior Plan Examiner

CITY PLANNER

The New York City Department of Small Business Services (SBS) helps unlock economic potential and create economic security for all New Yorkers by connecting New Yorkers to good jobs, creating stronger businesses, and building a fairer economy in neighborhoods across five boroughs.  It is a vibrant client-centered agency whose mission is to serve New Yorkâs small businesses, jobseekers and commercial districts.   SBS Waterfront Permits Unit regulates construction permits related to improvements or maintenance of marine construction and waterfront properties under its jurisdiction.  The City has 520 miles of waterfront which includes marinas, piers, docks, bulkheads, seawalls, and important municipal infrastructure such as the waste water treatment plants, parks, and other public facilities.    Permitting operations include reviewing scope of construction, plan examinations for compliance with New York City Zoning and Building Code, issuing construction permits, conducting inspections, reviewing technical inspections reports, reviewing close-outs applications, and issuance of certificates of completion, compliance and records management.      Reporting to the Director of Waterfront Permits, the Senior Plan Examiner would be responsible for reviewing design and construction plans of moderate to large projects, and assist with permitting operations.     Responsibilities would include:   -Examination of applications according to NYC Building Code and Zoning Resolution, and applicable laws   -Interpretation of Zoning and Building Codes for Code Compliance   -Performing fieldwork to make on-site determination of structural stability and safety   -Testifying as needed to support violations issued for non-compliant constructions   -Technical Review of Special Inspections Reports, coordinating required buildings inspections   -Issuance of Work Permits, After Hour Variances, Temporary Place of Assembly Permits, Notices of Completion, and Certificates of Completion   -Management of Records and Information Systems   -Conduct research, investigations, and examinations related to NYC Construction Codes

22122

Chief Employer Engagement Officer/Business Partnerships for NYC Workforce Programs

**Please include your cover letter in your application**  Agency Description   The Department of Small Business Services (SBS) helps unlock economic potential and create economic security for all New Yorkers by connecting New Yorkers to good jobs, creating stronger businesses, and building a fairer economy in neighborhoods across the five boroughs.   Job Description  The Division of Citywide Workforce Opportunity (CWO) of the NYC Department of Small Business Services (SBS) is responsible for connecting nearly 100,000 New Yorkers each year to good jobs and training opportunities that empower them to lead successful lives. Much of this work is conducted through a network of 18 Workforce1 (WF1) career centers, operated in all five boroughs by workforce development providers under contract with SBS, that provide career services such as resume help, interviewing workshops, and one-on-one career counseling, as well as direct connections to employment.   CWO also oversees more than a dozen occupational training programs, in such areas as tech, health care, and construction, that are offered in collaboration with higher education institutions and non-profit training providers. At the core of CWOâs mission is reaching and serving jobseekers who have traditionally been underserved and have not had ready access to employment and training opportunities.   To better meet the needs of jobseekers and employers we serve, CWO recently created the Employer and Sector-based Engagement Team (ESBE). Led by the Chief Employer Engagement Officer (CEEO), ESBE is responsible for strengthening existing and building new relationships and partnerships with employers (public, private, non-profit), as well as organizations that support employers (such as trade associations and chambers of commerce), to increase and diversify the employment opportunities offered to jobseekers through the WF1 system.   Reporting to the Deputy Commissioner for Citywide Workforce Opportunity, the CEEO will oversee the development of business partnerships and programs that will increase and diversify job orders for applicants in the Workforce1 system by:   â¢	Oversee the day-to-day operations of ESBE; mentor SBS staff as well as center-based staff employed by contracted providers; ensure that annual team goals developed with the Deputy Commissioner are met.   â¢	Direct all CWO employer engagement activities; serve as lead contact for enhancing existing and building new relationships with employers, especially those employing more than 500 employees, in the public, non-profit, and private sectors. Build relationships with employers to connect jobseekers to existing jobs and in-demand skills in growing industries, such as those described in the Green Economy Action Plan. Create a culture of exceptional customer service to help ensure employer recruitment and other needs are met.   â¢	Work with colleagues across other SBS divisions, the NYC Economic Development Corporation, and other city agencies to identify potential employer partners. Build and manage strategic relationships with a variety of organizations that represent employers and employees across New York City, including (but not limited to): trade and professional associations, chambers of commerce, business improvement districts (BIDs), and employer partnership organizations (e.g. NY Jobs CEO Council).   â¢	Serve as lead CWO contact with the Industry Partnerships Team at the Mayorâs Office of Talent and Workforce Development; regularly engage with IP Team and other industry to contacts to stay abreast of in-demand sectors and âhot jobs,â and use this intelligence to inform CWOâs strategy with regard to both offering recruitment services to employers through the WF1 centers and making recommendations regarding the enhancement of existing and offering of new CWO sector-based training programs.   â¢	Organize and lead industry knowledge sessions with sector experts to deepen CWO and WF1 center staff business development team membersâ understanding of business prospects. Lead sector-focused working groups to build industry expertise and disseminate best practices among team members.   â¢	With Deputy Commissioner, other members of CWO leadership team, and WF1 center-based leadership, develop a strategy that significantly expands the number of businesses that CWO and WF1 centers engage with, with a focus on identifying larger employers (i.e. those employing 500+ staff) and diversifying the industries/sectors represented by such employers. Develop strategies and manage engagement with partners to secure WF1 hiring opportunities in economic development projects.  â¢	In collaboration with SBSâ Marketing and Communications team and WF1 center-based leadership, develop a value proposition and pitch (and accompanying marketing materials) that clearly articulate why employers should utilize WF1 for their recruitment needs and further build brand recognition; guide and mentor CWO and center-based staff to translate this pitch into leads and employer commitments to hire WF1 candidates for specific positions.  â¢	Track and analyze system business development and hiring activities using Dynamics and Worksource1 (internal CRM systems). Serve as lead CWO leadership team member in monitoring, and work closely with CWO data analytics team in analyzing, data on key metrics such as employer commitments/job openings, hires of jobseekers, industries/sectors (and type of employers) represented among employer commitments and hires, referral-to-hire ratios, and retention among hired jobseekers. Utilize data dashboards, regular âsalesâ meetings, staff mentoring, and other techniques to help ensure that WF1 centers meet targets around key metrics.   â¢	Develop curricula for and lead training sessions for new and existing sales/business development staff within CWO and the WF1 system. Provide other professional development opportunities for staff.   â¢	Serve as a member of CWOâs senior leadership team; regularly liaise with other senior leadership team members within CWO and SBS; represent Division at meetings and conferences.  â¢	Perform other duties as assigned.  Preferred Skills  â¢	Proven sales, marketing, and relationship-building acumen; ability to thrive in all types of business settings (public, private, non-profit) and to âclose the deal.â  â¢	Exceptional written and verbal communication skills; ability to effectively speak and make presentations in front of large groups and ability to tailor messages to different audiences.  â¢	Strong customer service and interpersonal skills; ability to work in a team environment.  â¢	Strategic mindset, entrepreneurial spirit, and can-do approach; excellent research, analytical, and problem-solving skills; ability to predict opportunities and challenges and make recommendations regarding how to address them.  â¢	Knowledge of the business landscape in New York City, including key stakeholders and high-growth industries.  â¢	Familiarity with city government and the workforce development landscape in NYC.  â¢	Meticulous attention to detail.  â¢	Ability to work efficiently under pressure against tight deadlines, as well as to prioritize and manage an array of projects through to completion.  â¢	Ability to actively listen and synthesize information; proficient in utilizing quantitative and qualitative data to manage and enhance the effectiveness of projects and programs.   â¢	Ability to handle sensitive and confidential matters with discretion and tact.  Minimum Qualifications Requirements  A baccalaureate degree from an accredited college and at least 5 years of combined full-time experience in any of the following: leading or managing in-house business development and sales/marketing activities; providing external business development, sales/marketing, strategic planning, or management consulting services to employer clients; serving in a leadership role at a trade/professional association, BID, economic development organization, or similar group; or related experience.  To Apply  All Applicants:  Apply through NYC JOBS at www.cityjobs.nyc.gov and search for Job ID: # 649898      Current SBS Employees: Please email your resume and cover letter including the following subject line: Chief Employer Engagement Officer and send to careers@sbs.nyc.gov        Note: We appreciate the interest and thank all applicants who apply, but only those candidates under consideration will be contacted.     If you are unable to apply via Jobs NYC or ESS, you can email your cover letter and resume to careers@sbs.nyc.gov with the following in the subject line: Chief Employer Engagement Officer.      If you do not have access to email, mail your cover letter & resume to:    NYC Department of Small Business Services   Human Resources Unit   1 Liberty Plaza, 11th Floor  New York, New York 10006        The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.    NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a.

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